FAQs

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Why create an account?
Ensure your shopping experience by being able to track your order history.
Be notified immediately when exclusive products are launched.

Faster checkout with saved address and payment info.

Earn membership points to get discounts.
Create a wish list for future shopping or to share with friends.
Stay tuned for more exciting benefits!

Funmors currently ships worldwide.But due to ourlicensing agreements, certain items cannot be sold in specific countries. International customers may encounter restrictions when placing orders, or orders may be canceled if the item is unavailable for that destination. Some items may be available for purchase at physical TOPTOY stores; please feel free to inquire if interested.

To ensure fast shipping, orders are immediately sent to our Fulfillment Center once placed. Because of this,we cannot modify orders after submission, including adding or removing items, changing payment methods, updating addresses, or canceling orders.

Please double-check your order before submitting to confirm the correct product, size, quantity, payment, and shipping details. For further assistance, feel free to contact our customer service team. If you no longer want to keep an item added to an order, please see our Returns Policy

To ensure fast shipping, once your order is placed, it is immediately sent to our Fulfillment Center, andwe cannot update the shipping address after submission.

Please provide a correct, complete, and secure shipping address (non-PO Box) when placing your order. You can save addresses to your account for quicker checkout. For details on how to add or update saved addresses, visit our Saved Addresses page.

A $10 restocking fee applies to undeliverable or refused orders. If your order is returned, it will be canceled, and you will be refunded the total amount minus the $10 fee. For orders under $10, no refund will be issued.

Free Shipping on All Orders – Limited Time Opening Offer!

After the event,we are offering fast and free shipping for orders over $50 . Large items are excluded from this shipping offer.

Orders shipped outside the CHINA are subject to taxes and duties that are paid for by the customer upon delivery.

funmors.com ships from Guangzhou, China.

Your order will be shipped via 4PX Express, UPS Mail Innovations, UPS Ground, or DHL. We offer both Standard and Express Delivery options, depending on availability during fulfillment.

Orders are shipped from our fulfillment center within 2-4 business days. Please note, processing times may be longer during conventions, sales, holidays, or promotions.

You can track your order through your account’s order history or by using our “Check Order” form. Once your order ships, you’ll receive a confirmation email with tracking details.

We know waiting for your package can be tough! Our fulfillment center ships orders using different methods based on size.

Most orders arrive within 10 business days after shipping. Please note, business days are Monday through Friday and do not include holidays.

Delivery Methods and Times
Standard Delivery: 15-30 business days
Express Delivery: 5-15 business days

Estimated International Delivery Times
Thailand: 10-14 business days

We currently offer flat-rate standard shipping through United Parcel Service (UPS). Depending on the size and weight of your order, it may be shipped via 4PX®, UPS®, or DHL®.

To check your order status, visit your Order History in your account. Once shipped, your tracking number will be available.And then go to theTrack Your Orderand enter your tracking number to find your order.

All customers will receive a shipping confirmation email with a tracking number once the order ships.

It's common for the tracking link to be temporarily inactive, especially on weekends. Please allow up to 2 business days (Monday to Friday) from the time you receive your shipment notification for UPS to update their system.
In the meantime, you can refresh the link in your email. If it hasn’t updated after 72 hours, please contact us at support@funmors.com for assistance.

Oh no! You've been eagerly waiting for your TopToy Exclusive, and while your tracking shows it has been delivered, you can't find the package. What should you do?

Verify the Shipping Address: Check your order confirmation to ensure the address is correct.

Search Thoroughly: Look around your property, including under porches, in the garage, at side doors, and in the backyard. Carriers often place packages in hidden spots for security.

Ask Others: Check with anyone else in your household to see if they accepted the delivery for you.

Contact the Carrier: Reach out to the delivery service. Sometimes packages are mistakenly delivered to neighbors or marked as delivered but still on the truck.

Check with Your Apartment Office: If you live in an apartment complex, ask your mailroom or leasing office if they have your package.

Look for a Key: If you have a community mailbox or central pickup point, check your mailbox for a key to a parcel locker. Carriers may leave packages there instead of at your door.

If you’ve tried all these steps and still can’t find your order, please contact TopToy Support at support@funmors.com for assistance.

We appreciate our international community and would love to ship worldwide.

Some items may not be available for purchase in certain countries because of our licensing agreements. As a result, international customers might encounter restrictions when placing orders, and some orders may be canceled if items aren't available for your location.

We collaborate with various international retail partners to help you access our products, so please check local retailers for availability.

Delivery Times: International shipments typically take 5-20 days to arrive. If your in-stock order hasn’t arrived after 25 days, please contact our team for assistance.

Important Note: All international sales on Gotoptoy.com are final. Duties, customs fees, and import taxes are not included in the purchase price and may be charged upon delivery.

We apologize for any shipping delays you may have encountered. During holidays, peak seasons, or due to unforeseen logistical issues, some orders may be shipped later than expected. You will receive an email with a tracking link once your order is on its way. We appreciate your patience and understanding.

If you have any questions or concerns in the meantime, please don’t hesitate to contact our customer support teamsupport@funmors.com. Thank you for your continued support!

We accept the following payment methods:
PaypalCredit Card:Visa, MasterCard

Your payment is secure with us. We use Secure Sockets Layer (SSL) technology with 128-bit encryption, ensuring the highest level of security available for your transactions.

If your payment is declined, it’s often due to simple errors like typos in your information or an outdated billing address. You might see the declined charge listed as a pending transaction. To resolve this, please double-check all details, including:

Card number
Expiration date
Security code
Cardholder name
Billing address

Other common reasons for payment failure include:
Mismatched payment location compared to your usual residence
Blocked transactions by your credit card company
If you suspect a block, please contact your credit card provider directly, as we cannot assist with that issue.

Additionally, during limited release characters periods, exceeding the order limit may lead to a declined payment.

If you've tried these steps and still need help, please reach out to our customer service team for further assistance.

For your security, we cannot change the billing address after you submit your payment. Please ensure that your billing address is accurate before completing your transaction.

Currently, we do not offer gift cards for purchases on Gotoptoy.com or in retail stores. However,if you’re interested in using or giving a gift card, please reach out to us!Your enthusiasm will help us decide whether to introduce this feature. Plus, the first 10 people to contact us may receive a special surprise!

For help and more info please see the Returns & Refunds Policy article.

Due to the nature of blind box products, we do not accept return and refund requests due to personal reasons.

We are sorry to hear you received the wrong item in your order! Please report your order issue to our team via email for further assistance.

Include your order number, a photo of the item received and the name of the missing item(s). Please double-check the package for any notes or packing slips that indicate your other item(s) were shipped separately.

While we may not be able to guarantee your exact order is replaced due to potential stock issues, we’ll resolve the situation as best we can!